Support
Need help with ApneTailor? Here is how to get assistance for different types of issues.
Order issues
For problems with an active order — delivery delays, fitting concerns, payment questions, or change requests — use the in-app support and chat features. This connects you directly with the support team and your tailor.
Account and privacy
For account deletion information, visit our Account Deletion page. For privacy questions, see our Privacy Policy and Data Compliance page.
Access or correct your information
Customers can update name, phone number, email, addresses, and profile photo in the ApneTailor User App where supported. Tailors can update eligible profile fields in the Tailor App; changes that need manual review can be requested by email.
To ask what personal information we hold about you, email support@apnetailor.com from your registered email address where possible. Include your name, phone number, and whether you use the customer or tailor app. See our Data Compliance page for the full process.
Refunds and cancellations
Refund and cancellation terms depend on the circumstances. See our Refund and Cancellation Policy for details.
Grievance and complaints
If you have a complaint about an order, payment, pickup or delivery, your account, or the platform, raise it through in-app support or email support@apnetailor.com. Include your contact details, order reference where applicable, and a clear description of the issue. We will make reasonable efforts to acknowledge and address grievances in a timely manner. This is also described in our Terms of Service.
General inquiries
Email us at support@apnetailor.com for general questions, feedback, or issues not covered above.